Application Engineer (M2M)

Job Responsibilities

What you will do:

  • To carry out site installation and support on system software and Mastercam software.
  • To conduct software and hardware configuration troubleshooting on network and machine Connectivity
  • To ensure software system work correctly without affect customer production.
  • To analyze all issues to find the root cause and provide solution or alternative solution.
  • To handle all management and SOP documentation by email, application, MS Office for internal ISO and customers.
  • To ensure ICT system infrastructure is well maintained and having good prevention from down time
  • To ensure the routine ICT function is in place to ensure the business operation is on-going smoothly with minimum interruption
  • To upkeep the ICT information to ensure is updated and ready for internal and external audit at all time
  • Ensure the entire ICT infrastructure is up and running at all time for smooth business operation
  • Ensure user downtime is minimum to sustain user productivity not affected by any system down time.

Job Requirements

Who we’re looking for:

  • Certificate/ Diploma in Mechatronics, Computer Science, Electrical & Electronics or a related field.
  • Working knowledge and expertise with a variety of software, hardware, and applications.
  • Application/ software knowledge (e.g Windows, Office, Anti-virus, and etc)
  • Good understanding of computer systems, mobile devices and other tech products.
  • Analytical skills to study problems and records and identify solutions.
  • Team-oriented attitude to help other colleagues and departments with technical problems.
  • Good interpersonal communication and relationship-building skills.
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